FAQs

Shipping Policy

Are all products always available for order?

Product availability may vary. If an item is out of stock at the time of your order, you will be promptly notified. A full refund will be issued to your original payment method without delay.

How long does it take to deliver my order?

Delivery typically takes 2-5 business days from the shipping date, depending on your location. Please note that business days are Monday to Friday, excluding public holidays.

What happens if my delivery is delayed?

In case of any unforeseen delays, we will notify you via email or SMS. For updates, you can also contact us at customersupport@instantlyyours.in.

How are shipping charges calculated?

Shipping charges are based on the weight of the products and the delivery method selected during checkout.

What should I do if my delivery is delayed?

We aim to deliver within 2-5 business days. If there are any delays, our team will notify you. For further inquiries, please reach out to customersupport@instantlyyours.in.

Returns And Refunds Policy

Can I return a product if I am unsatisfied?

Unfortunately, we do not accept returns on our products. However, if you receive a damaged or defective product, we offer free replacements.

How do I request a refund for a damaged product?

If your product is damaged during transit, contact us within 7 days at customersupport@instantlyyours.in with details and pictures of the damage. Once validated, we will process a replacement or refund.

How long does it take to process a refund?

Refunds will be credited to your original mode of payment within 5-10 working days after approval.

Cancellation Policy

How do I cancel my order?

Cancellations can be made within 12 hours of placing the order by contacting us at customersupport@instantlyyours.in.

Will I receive a full refund for cancelled orders?

Yes, a full refund will be processed to your original payment method within 5-10 working days of cancellation.

Product Information

What kind of products does Instantly Yours offer?

We offer a range of Ready-to-Eat (RTE) and Ready-to-Cook (RTC) products. Our products are free from preservatives and artificial additives, focusing on convenience and authentic taste.

How long do the products stay fresh?

All our products have a shelf life of up to two years due to our innovative retort packaging technology, which keeps them fresh without refrigeration.

How are your products preservative-free?

Our products are preservative-free due to the use of retort packaging technology, which naturally extends shelf life without compromising quality.

Are there any allergens in your products?

While we strive to make our products allergen-free, some items may contain common allergens like dairy or gluten. Please check individual product labels for detailed allergen information.

Can your products be stored at room temperature?

Yes! All our products are designed for ambient storage, requiring no refrigeration until opened. This makes them ideal for travel, offices, and quick meals at home.

Are your products Jain friendly?

Yes, we offer a selection of Jain-friendly products that do not contain onions or garlic (marked as NONG). Here’s a list of our Jain-friendly offerings: - RTE Paneer Butter Masala (NONG) - RTE Pav Bhaji (NONG) - RTE Shahi Biryani (NONG) - RTE Dal Makhni (NONG)

Gifting & Bulk Orders

I want to gift Instantly Yours products at my celebration or corporate event. Can you help?

Yes, we offer curated gift hampers and bulk gifting options for special occasions. Let us know your requirements, and we’ll create the perfect package for your event. Reach out to customersupport@instantlyyours.in to explore options.

How will my bulk order be delivered?

Bulk orders are carefully packaged and shipped via our trusted delivery partners. Delivery timelines and methods will be coordinated with you to ensure a seamless experience.

What’s the minimum advance notice required for bulk orders?

We recommend placing bulk orders at least 7-10 business days in advance to ensure timely delivery. For urgent requests, please contact our team, and we’ll do our best to accommodate your needs.

Order Feedback

Your question hereI have not received my order yet.

Please allow 2-5 business days for delivery. If your order is delayed, you will be notified. For further assistance, contact customersupport@instantlyyours.in.

My order items arrived damaged.

If your items are damaged in transit, please contact us within 7 days at customersupport@instantlyyours.in with photos of the damage. We will arrange a free replacement.

There's an item missing from my order.

If an item is missing, please contact us at customersupport@instantlyyours.in within 7 days of delivery. We will validate the issue and arrange a replacement or refund.