Cancellation policy

1. Order Cancellation by Customer

  - Orders can be cancelled within 12 hours of placing the order or before the order has been shipped.

  - Once an order has been shipped, it cannot be cancelled.

  - To request a cancellation, please contact us immediately at customercare@instantlyyours.in  with your Order ID and details.

 

2. Order Cancellation by Instantly Yours

We reserve the right to cancel orders under the following circumstances:

  - Unavailability of stock

  - Logistics or operational issues

  - Other unforeseen circumstances beyond our control

 

In such cases, the full amount will be refunded to the original payment method within 7-10 business days.

 

3. Non-Cancellable Orders

For food safety and operational reasons, certain orders cannot be cancelled once processed or shipped:

  - Ready-to-Eat (RTE) and Ready-to-Cook (RTC) food products cannot be cancelled once dispatched.

  - Customized and bulk orders are non-cancellable once confirmed.

 

4. Refund Processing for Cancellations

  - If an order is cancelled before shipping, a full refund will be processed within 7-10 business days to the original payment method.

  - If the order was placed via Cash on Delivery (COD), the refund will be issued via UPI or bank transfer (you may need to provide account details).

 

5. Contact Us

For order cancellations, refunds, or related queries, please reach out to us:

- Email: customercare@instantlyyours.in

- Phone: +91 99980 52229

 

We appreciate your trust in Instantly Yours and are committed to ensuring a smooth shopping experience!